ACCESSIBILITY STATEMENT

Faithland Investments & Financial Services, Inc.
DBA Steve Soyebo Insurance Agency

Effective Date: January 10, 2026
Last Updated: January 10, 2026

1. Our Commitment to Accessibility

Faithland Investments & Financial Services, Inc. (doing business as “Steve Soyebo Insurance Agency”) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

We believe that everyone, regardless of ability, should have equal access to our insurance services, information, and resources.

2. Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are internationally recognized guidelines for web accessibility. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our website aims to meet the following standards:

WCAG 2.1 Level AA – International web accessibility standard
Section 508 of the Rehabilitation Act – U.S. federal accessibility requirements
Americans with Disabilities Act (ADA) – Title III compliance for public accommodations

3. Accessibility Features

We have implemented the following features to improve accessibility on our website:

3.1 Visual Accessibility

Adjustable Text Size: Users can increase or decrease text size using browser controls (Ctrl/Cmd + or -)
High Contrast Mode: Color schemes designed for readability and sufficient contrast ratios
Clear Typography: Easy-to-read fonts with appropriate spacing and line height
Text Alternatives: Alternative text (alt text) for images, graphics, and visual content
Resizable Content: All content is readable and functional when text size is increased up to 200%
Color Independence: Information is not conveyed by color alone

3.2 Navigation and Usability

Keyboard Navigation: Full website functionality available via keyboard (Tab, Enter, Arrow keys)
Skip Navigation Links: “Skip to main content” links to bypass repetitive navigation
Consistent Layout: Predictable and consistent navigation structure across all pages
Clear Headings: Proper heading hierarchy (H1, H2, H3) for easy content scanning
Descriptive Links: Link text clearly describes the destination or purpose
Focus Indicators: Visible focus indicators for keyboard navigation
Logical Tab Order: Content follows a logical reading and navigation order

3.3 Content Accessibility

Plain Language: Content written in clear, straightforward language
Readable Forms: Form labels clearly associated with input fields
Error Identification: Clear error messages with suggestions for correction
Time Limits: Adequate time provided for reading and completing forms
No Automatic Media: Audio and video do not play automatically
Captions and Transcripts: Video content includes captions; audio includes transcripts

3.4 Technical Accessibility

Screen Reader Compatible: Optimized for screen readers (JAWS, NVDA, VoiceOver)
Semantic HTML: Proper HTML5 semantic elements for better structure
ARIA Labels: ARIA (Accessible Rich Internet Applications) landmarks and labels where appropriate
Responsive Design: Mobile-friendly and accessible across all devices
Compatible with Assistive Technologies: Works with browser extensions and assistive tools

4. Third-Party Content and Services

Our website may include third-party content, widgets, or services (such as chat features, map integrations, or social media plugins) that are not under our direct control. While we strive to select accessible third-party services, we cannot guarantee their accessibility. We are actively working with our third-party providers to improve accessibility.

Third-party services currently in use:

Google Maps – Location services
GoHighLevel Chat Widget – Customer support chat
Social Media Plugins – Facebook, LinkedIn, Twitter
Payment Processing – Insurance carrier payment portals
Quote Forms – Insurance application forms

If you experience accessibility issues with any third-party content, please contact us, and we will work to provide an alternative method of access.

5. Known Accessibility Limitations

We are continuously working to improve the accessibility of our website. However, we acknowledge the following current limitations:

Some PDF documents may not be fully accessible and are being updated
Certain legacy content may not meet current WCAG 2.1 AA standards
Third-party embedded content may have accessibility barriers
Some complex insurance forms may require additional assistance

We are actively addressing these limitations and welcome your feedback on specific accessibility barriers you encounter.

6. Accessibility Assistance

If you are experiencing difficulty accessing any content on our website, or if you require assistance with any part of our site due to a disability, please contact us using one of the methods below. We will work with you to provide the information, service, or transaction you seek through an alternative communication method that is accessible for you.

6.1 Request Assistance

We offer the following alternative methods to access our services:

Phone Support: Call us at (713) 773-9300 during business hours (Monday-Friday, 10:00 AM – 5:00 PM CST)
Email Support: Send accessibility requests to office@stevesoyebo.com with “Accessibility Request” in the subject line
In-Person Support: Visit our office at 9730 Southwest Fwy, Suite 222, Houston, TX 77074 (by appointment)
Video Call: Request a video consultation via Zoom or Microsoft Teams
Alternative Formats: Request documents in alternative formats (large print, audio, plain text, Braille)
Live Chat: Use our website chat feature for real-time assistance

6.2 What to Include in Your Request

When contacting us about accessibility, please provide:

Your Name and Contact Information (phone, email)
Specific Page or Content you are trying to access
Type of Disability or Assistive Technology you are using (optional, but helpful)
Description of the Barrier you are experiencing
Preferred Alternative Format or method of access

We will respond to all accessibility requests within 2 business days and work to resolve the issue as quickly as possible.

7. Feedback and Complaints

Your feedback is essential to our ongoing accessibility efforts. We welcome comments and suggestions on how we can improve the accessibility of our website and services.

7.1 How to Provide Feedback

Email: office@stevesoyebo.com (Subject: “Accessibility Feedback”)
Phone: (713) 773-9300
Mail: 9730 Southwest Fwy, Suite 222, Houston, TX 77074 (Attn: Accessibility Coordinator)
Website Form: Use our contact form and select “Accessibility” as the reason for contact

7.2 Accessibility Complaint Process

If you believe you have been denied access to our website or services due to a disability, you may file a formal accessibility complaint:

Submit Your Complaint: Contact us using any of the methods above with “Accessibility Complaint” in the subject line
Include Details: Provide specific information about the accessibility barrier and how it affected you
Acknowledgment: We will acknowledge receipt of your complaint within 2 business days
Investigation: We will investigate the issue within 10 business days
Resolution: We will provide a response and proposed resolution within 15 business days
Follow-Up: We will implement necessary changes and notify you of the resolution

8. Ongoing Accessibility Efforts

We are committed to continuous improvement of our website’s accessibility. Our ongoing efforts include:

8.1 Regular Testing and Monitoring

Automated Testing: Regular use of accessibility testing tools (WAVE, Axe, Lighthouse)
Manual Testing: Periodic manual testing with keyboard navigation and screen readers
User Testing: Feedback from users with disabilities
Third-Party Audits: Periodic professional accessibility audits
Compliance Monitoring: Tracking compliance with WCAG 2.1 Level AA standards

8.2 Training and Education

Staff Training: Regular accessibility training for our web development and content teams
Awareness Programs: Education on disability inclusion and accessible communication
Best Practices: Implementation of accessibility best practices in all new content and features

8.3 Content Updates

New Content: All new website content created with accessibility in mind
Legacy Content: Systematic review and remediation of older content
Document Accessibility: Converting documents to accessible formats (tagged PDFs, HTML)
Multimedia Accessibility: Adding captions, transcripts, and audio descriptions

8.4 Technology Improvements

Platform Updates: Regular updates to ensure compatibility with assistive technologies
Responsive Design: Continuous optimization for mobile and tablet accessibility
Plugin Management: Ensuring third-party plugins and widgets meet accessibility standards
Performance Optimization: Improving page load times for users with slower connections

9. Assistive Technologies

Our website has been tested with the following assistive technologies and browsers:

9.1 Screen Readers

JAWS (Job Access With Speech) – Windows
NVDA (NonVisual Desktop Access) – Windows
VoiceOver – macOS and iOS
TalkBack – Android
Narrator – Windows

9.2 Browsers

Google Chrome (latest version)
Mozilla Firefox (latest version)
Apple Safari (latest version)
Microsoft Edge (latest version)

9.3 Other Assistive Technologies

Keyboard-only navigation
Voice recognition software (Dragon NaturallySpeaking)
Screen magnification software (ZoomText)
Alternative input devices (trackballs, adaptive keyboards)

If you use assistive technology not listed here and experience difficulties, please contact us so we can improve compatibility.

10. Mobile Accessibility

Our website is designed to be accessible on mobile devices (smartphones and tablets). Mobile accessibility features include:

Responsive Design: Content adapts to different screen sizes and orientations
Touch Target Size: Buttons and links are large enough for easy tapping (minimum 44×44 pixels)
Gestures: Standard mobile gestures supported (tap, swipe, pinch-to-zoom)
Mobile Screen Readers: Compatible with VoiceOver (iOS) and TalkBack (Android)
Landscape and Portrait: Functional in both orientations
Readable Text: Text remains readable without horizontal scrolling

11. Document Accessibility

We are committed to making all documents on our website accessible, including:

PDF Documents: Tagged PDFs with proper reading order, headings, and alternative text
Word Documents: Accessible formatting with styles, alt text, and readable structure
Spreadsheets: Properly labeled data tables with descriptive headers
PowerPoint Presentations: Alt text for images, readable slide order, accessible color schemes

If you encounter an inaccessible document, please contact us, and we will provide it in an alternative accessible format within 3 business days.

Alternative formats available upon request:

Large print (16pt or 18pt font)
Plain text (.txt)
HTML version
Audio recording
Braille (coordinated with local services)

12. Contact Information

Accessibility Coordinator

Faithland Investments & Financial Services, Inc.
DBA Steve Soyebo Insurance Agency

Mailing Address:
9730 Southwest Fwy, Suite 222
Houston, TX 77074

Phone: (713) 773-9300
Email: office@stevesoyebo.com
Business Hours: Monday-Friday, 10:00 AM – 5:00 PM CST
Website: www.stevesoyebo.com

For Accessibility Requests:
Email: office@stevesoyebo.com (Subject: “Accessibility Request”)
Response Time: Within 2 business days

13. Legal and Regulatory Compliance

This Accessibility Statement demonstrates our commitment to compliance with:

Americans with Disabilities Act (ADA) – Title III (Public Accommodations)
Section 508 of the Rehabilitation Act – Federal accessibility requirements
Web Content Accessibility Guidelines (WCAG) 2.1 Level AA – International standard
California Unruh Civil Rights Act – State-level accessibility requirements
Texas Accessibility Standards – State accessibility requirements

We recognize that website accessibility is both a legal requirement and a moral imperative, and we are dedicated to ensuring equal access for all users.

14. External Resources

For more information about web accessibility and assistive technologies, we recommend these resources:

Web Accessibility Initiative (WAI): w3.org/WAI
Americans with Disabilities Act: ada.gov
Section 508: section508.gov
WebAIM (Web Accessibility In Mind): webaim.org
Accessible Technology Coalition: accessibletechnology.org
National Federation of the Blind: nfb.org
American Foundation for the Blind: afb.org

15. Changes to This Accessibility Statement

We may update this Accessibility Statement from time to time to reflect:

Changes to accessibility standards or regulations
Improvements to our website’s accessibility features
New assistive technologies or compatibility updates
Feedback from users with disabilities

When we make material changes, we will:

Update the “Last Updated” date at the top of this statement
Notify users via a prominent notice on our website
Continue to provide alternative methods of access during any transition periods

16. Acknowledgment

We are committed to providing equal access to our website and services for all users, including those with disabilities.

If you experience any difficulty accessing our website or services, or if you have suggestions for improvement, please contact us. We value your feedback and are dedicated to making our website accessible to everyone.

We view accessibility as an ongoing effort and are committed to continuous improvement.

This Accessibility Statement is effective as of January 10, 2026 and supersedes all previous versions.

Faithland Investments & Financial Services, Inc.
DBA Steve Soyebo Insurance Agency
9730 Southwest Fwy, Suite 222, Houston, TX 77074
office@stevesoyebo.com | (713) 773-9300