Privacy Policy

This Privacy Policy governs the collection, use, disclosure, and protection of personal information by Faithland Investments & Financial Services, Inc. (doing business as "Steve Soyebo Insurance Agency"), a Texas corporation. Business Information: • Legal Entity: Faithland Investments & Financial Services, Inc. • DBA: Steve Soyebo Insurance Agency • Physical Address: 9730 Southwest Fwy, Suite 222, Houston, TX 77074 • Email: office@stevesoyebo.com • Phone: (713) 773-9300 • Business Hours: Monday–Friday, 10:00 AM to 5:00 PM CST By accessing our website, contacting us via phone, email, text message, or any other communication channel, visiting our office, requesting a quote, purchasing insurance products, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This Privacy Policy applies to all individuals who interact with Faithland Investments & Financial Services, Inc. DBA Steve Soyebo Insurance Agency, including prospective customers, current policyholders, former clients, website visitors, telephone and SMS contacts, walk-in visitors, business partners, vendors, and job applicants. It applies to all channels and touchpoints including our website(s), mobile applications, social media platforms, email communications, SMS/text messaging services, telephone calls, in-person meetings, paper forms, and third-party platforms.

We collect the following categories of information: Personal Identification: Full name, date of birth, Social Security Number, driver's license number, government-issued identification. Contact Information: Mailing and residential address, email addresses, telephone numbers, preferred method of contact. Financial Information: Bank account information, credit/debit card details, payment history, credit score, income and employment information, assets and liabilities. Insurance-Related Information: Current coverage details, policy numbers, claims history, medical history (for life/health insurance), Motor Vehicle Reports, CLUE reports, property inspection reports. Demographic Information: Age, gender, marital status, number of dependents, household composition, occupation. Property and Asset Information: Real property ownership, vehicle information, personal property inventory, business assets. Technical and Usage Information: IP address, device information, cookies, website navigation data, session duration, email engagement metrics. Communications: Email messages, SMS/text messages, recorded telephone calls, chat transcripts, notes from in-person consultations.

We collect information through: Direct Collection: Quote request forms, insurance applications, policy change requests, phone conversations, email and text communications, in-person meetings, account registration, surveys, and newsletter subscriptions. Automatic Collection: Cookies, web beacons, pixel tags, server logs, analytics platforms, and mobile device identifiers. Third-Party Sources: Insurance carriers, credit reporting agencies (Equifax, Experian, TransUnion), LexisNexis, Motor Vehicle Departments, Medical Information Bureau, CLUE databases, public records, and marketing/lead generation partners.

We use your information for: Insurance Services: Providing quotes, underwriting and risk assessment, issuing and servicing policies, processing payments, handling claims, and managing your account. Legal and Regulatory Compliance: Complying with federal and state insurance regulations, Texas Department of Insurance requirements, TCPA, CAN-SPAM Act, AML/KYC obligations, HIPAA (for health insurance), Gramm-Leach-Bliley Act, and IRS tax reporting. Business Operations: Analyzing performance, conducting research, improving our website and systems, fraud prevention, quality assurance, and vendor management. Marketing and Communications: Sending policy notifications, renewal reminders, newsletters, educational content, and offers for additional services (with your consent).

We may share your information with: Insurance Carriers and Underwriters: For underwriting, policy issuance, claims processing, and risk assessment. Service Providers: Third-party companies that assist with IT, marketing, payment processing, data analysis, and other business functions, subject to confidentiality agreements. Legal and Regulatory Authorities: When required by law, court order, subpoena, or regulatory inquiry. Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets. With Your Consent: For any other purpose with your explicit consent. We do NOT sell your personal information to third parties for their own marketing purposes.

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Security measures include encrypted data transmission (SSL/TLS), restricted access controls, regular security assessments, employee training, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete information • Request deletion of your personal information (subject to legal requirements) • Opt out of marketing communications at any time • Opt out of SMS messages by replying STOP • Request restriction of processing in certain circumstances • Data portability where technically feasible To exercise any of these rights, please contact us at office@stevesoyebo.com or (832) 934-9090.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Types of cookies we use: • Essential Cookies: Required for the website to function properly • Analytics Cookies: Help us understand how visitors use our site • Marketing Cookies: Used to deliver relevant advertisements You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete such information.

We reserve the right to update this Privacy Policy at any time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the updated policy.

For questions, concerns, or to exercise your privacy rights, please contact: Faithland Investments & Financial Services, Inc. DBA Steve Soyebo Insurance Agency 9730 Southwest Fwy, Suite 222 Houston, TX 77074 Phone: (832) 934-9090 Email: office@stevesoyebo.com Business Hours: Monday–Friday, 10:00 AM – 5:00 PM CST